Comments / Complaints

We aim to provide high quality, efficient healthcare services. Unfortunately from time to time problems do occur. Our intention is to resolve problems at the earliest opportunity and to learn from our mistakes.

Comments / Suggestions
We have a bright red suggestions box in the surgery waiting room, if you have any comments you would like to make.  The contents of the box are regularly viewed. Alternatively, we can be contacted by fax, telephone or letter and are always interested to hear the opinions of our patients. If you feel an aspect of our service should be particularly commended, please let us know.

How to Complain to the surgery
You may complain orally to any member of staff or;
You may complain in writing to the Practice Manager, Rachel Sheehan or one of the partners, or you may ask for an appointment to discuss the matter with the Practice Manager or one of the partners.

It is a great help if you are as specific as possible about your complaint and what you expect from us. Complaints must be notified within 12 months of the incident or within 12 months of you realising you have a cause for complaint. If complaining on behalf of a patient, please note that we are bound by our commitment to patient confidentiality.

This means that if you are making a complaint on behalf of someone else, we have to be sure that we have their permission to discuss the matter with you. A written consent form is available for this purpose. If the patient concerned is incapable of giving consent because of their age or mental impairment, special arrangements apply.