General Information

Make the Most of our Services

  • Read the notices posted in the surgery.
  • Make sure you know the opening times of the surgery
  • Find out how to arrange home visits, repeat prescriptions and urgent appointments
  • You may not always need to see a doctor; ask what services the nurse can provide
  • Keep your appointment or cancel it
  • Take a list of questions with you when you see your doctor or nurse
  • Ask your doctor to write down anything that you do not understand the answers to
  • Take a friend or relative with you if necessary.


  • Tell the receptionist if you need more time to speak to the doctor, she may be able to arrange this
  • Think twice before making an appointment: Do you really need to see a doctor?
  • Have you tried simple home treatments?
  • Find out how your practice deals with complaints.

Home Visits
Home visits will be made if the patient's medical condition prevents him/her attending the surgery. A request for a home visit should normally be made before 10 am.

Your Responsibility as a Patient
Whilst we appreciate you may be feeling very ill and/or stressed when you contact the surgery, nevertheless we expect you to act in a civilised manner when dealing with any member of the practice team. Likewise we expect you to arrive at the surgery on time for any appointment and notify us as soon as possible if you are unable to attend in order that we may allocate your slot to another patient.

Patient Dismissal
Except in the case of violent/threatening behaviour or a move outside the practice area, a Patient's removal from our list would usually only be undertaken after at least one written warning. When a patient is removed from the list we will give our reasons in writing and also inform him/her of the situation. Our Clinical Commissiong Group will also be informed.

The partners have the right to remove a patient from their list for various reasons including;

  • Violent or unacceptable behaviour
  • Repeated failure to attend booked appointments
  • Misuse of NHS resources
  • Patient has moved out of the practice area
  • A breakdown of the patient/doctor relationship

GP Earnings
Mean earnings of all GP’s =£76,670
Total number of full time GP’s=2
Total number of part time GP’s=0